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Customer Care

Please read the following Terms and Conditions closely before using the Sexton in the City Boutique site. By accessing, browsing, and using this site, you acknowledge that you read, understood, and agree to comply with these Terms and Conditions. 

The content of the Site, and the Site as a whole, is intended solely for the personal, non-commercial use by the users of our site. You may download, blog, print or store selected portions of the content, provided you give credit to Sexton in the City and source back to www.sextoninthecity.ca

Returns/Exchanges

We want to make sure you are 100% satisfied with your purchase so we have made our return/exchange system very simple. All items are thoroughly inspected before being shipped to ensure a high level of quality in the items you purchase from us. 

Clothing/Accessories items must be unworn, unwashed, undamaged, unused, and with all original tags and accessories attached. Makeup must be sealed, undamaged, and unused. Sale, discounted, and special order items are deemed FINAL SALE, in which case they are not eligible for refund, exchange, or store credit (unless faulty). Shipping charges are not reimbursed for returned purchases.

All returns/exchanges must meet the following requirements:

 * Returns are accepted within 14 days from the shipped date

 * Merchandise must be received in original condition – unworn, unwashed, with ALL tags still attached

 * The item is not on sale or discounted.

Returned items not received in their original state will be automatically returned to the customer. Sexton in the City reserve the right to reject a return if we conclude it is not in a new condition.

Once the item(s) is received and inspected, we will send you an email to notify you that we have received your item. We will also notify you of the approval or rejection of your return.
If you are approved, your return will be processed and the refundable amount will be sent via PayPal.

Items are to be returned to:

Sexton In The City Boutique
170 Locke Street S.
Hamilton, Ontario L8P 4A9
Canada

Please note:

- Free return delivery is not available

- Free return delivery is not available for international orders outside of Canada

- All freight charges are non refundable 

Shipping

*CANADA

All Canadian orders are sent standard post for a flat rate shipping fee of $12.00 per order. Depending on location this can take up to 2 weeks. Express shipping is available for a fee of $30.00. 

*INTERNATIONAL

Sexton in the City offers a flat rate of $25.00 for standard rest of the world international shipping. International orders should arrive within 7-10 working days once payment has been received.

For more information regarding postage please visit your nearest Post Office or visit www.canadapost.ca

Please Note:

- All orders will be shipped once payment is received within 3-5 business days.
- Sexton in the City will not be liable for unreceived express parcels once they have been dispatched.
- Final prices do not include relevant overseas customs duties, foreign taxes or other fees which may be imposed and this is the responsibility of the customer. Please check with your local customs office for further information.

Payments

Paying for your purchases is simple and safe. All payments are processed using PayPal. PayPal uses the strictest internet security available - Sexton in the City Boutique will never see your credit or debit card or bank details. You don't even need a PayPal account! You can use an existing PayPal account OR just enter your credit or debit card details and you're away.

For any more information regarding PayPal please visit www.paypal.com/ca